Today I was verbally abused by a customer. This isn't a new experience for me, however, the customer yelled at me because I don't read minds. We're in a city where masks are mandatory in any indoor public place. There are obvious exceptions to the rules involving health. And I did encounter someone yesterday who was very polite while explaining that due to her health, she was exempt. She even offered to show my proof, but just trying to breathe regularly, I could hear the wheeze in her voice, so no proof needed. Today, I kindly remind the gentleman to wear his mask (he had on around his neck) and he turned and screamed at me about how he couldn't breathe and that he has asthma. And how dare I tell him to wear a mask. So, without changing my polite tone I tell him this: Sir, I'm just explaining the rules to you. I had no way of knowing you were exempt due to health reasons. Except, he's still screaming at me about how the masks aren't doing anything anyway, and that he hasn't had the flu in thirty years and that the moron who is making us do this should be put in a jail and made to wear masks too.....the person making us do this is? That's a doctor in charge of Public Health. And yea, he wears a mask day in and day out, and has every single day of his job....soooo fuck you old man. And what the fuck does the flu have to do with any of this?! Idiot.
I also told the customer that I don't read minds. He was still yelling and probably didn't hear me.