How many of you have or still is working for a call center? I work in alarms monitoring, which is sort of a call center? I used to work for a legit one though, with like 80+ people taking calls every minute of every fucking day.
How long have you worked or been working for them? I've been working for Safeco since May but i was working at the other one for like 3 years.
What do or did you do?.. Now, i handle home/commercial alarm system signals. I.e. burglary alarms, fire alarms, medical alarms, wireless panic buttons, etc. And then i dispatch accordingly. At the old one? I sold parts. Not car parts, but computer, cell phone, appliances, GPS parts.
What is the one call you got or made that just sticks in your head? HA. Working at the previous call center, i answered the phone "Thanks for calling Derptacular Company my name is Samantha what part can i help you find?" and this woman with an EXTREMELY THICK southern accent, the kind you can ONLY find in the fucking bayou, goes "Are Ya'll technicians?!" This was a common question, people thinking we were technical support and then becoming downright IRATE when you told them no i'm just a call rep. So i said "No ma'am i'm sorry but if you look in your local yellow pages i'm sure you can find one. I might be able to help a little, i have a working knowledge of most electronics and appliances, what exactly is the problem?" "Ugh course' yew wouldnt be technicians that'd be too gad damn simple....welp, girly, my gad damn frigerator's shootin flames out the bottom, any idea what the fuck that means?!" I was like "....it's shooting FLAMES?! Yeah that's pretty much the OPPOSITE of what a refrigerator is supposed to do. Wait, is it still on fire?!" "No the fire stopped but it's makin' an awful racket and it's real hot, too hot to go near." "Well firstly ma'am you need to get the HELL out of the house and call the fire department to come remove that fridge!!!!" "Yeah i was gonna call them after i talked to a technician see if i can't fix the stupid thang myself.." "IT'S ON FIRE. MA'AM. YOU NEED THE FIRE DEPARTMENT." and hung up on her.