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Discussion Forums » Techie Talk
Page:  1 
Computer freezing - virus?
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11 Oct 2010, 16:38
Aubrey;
Post Count: 377
Okay, I'm at a loss here. My laptop has been giving me trouble since yesterday morning. If I use it for more than five minutes (give or take, I'm estimating here) it completely freezes up. I can't enter task manager when it's frozen.
I assumed it was the browser at first, since that was what kept freezing. That wasn't it. Then I noticed my McAfee "Real Time Scanner" kept disabling itself. A google search showed that this has happened before to others, and the suggested solution was uninstalling and running a dif virus/malware program to catch the problem. I did that, using malware bytes, and it removed one infected file. I restated my computer... Still freezes up.
I have also tried: disc defrag, cleaning up disc space (got rid of a lot of temp Internet files), running Avast, super spyware, and deleting the infected files they found.
I *can* run my laptop in safe mode w/o freezing, but it's a PITA and u can't do everything I'd like to do.


I have a dell inspiron 1525 running windows vista and office 2007.
So... Is this a case if my laptop suddenly being too old (worked fine before this!) or is there something I can do to fix it?
(pardon spelling errors, using my iPod and the autocorrect sometimes screws up what I am trying to say)
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11 Oct 2010, 18:32
Poetic Justice
Post Count: 229
Is it possible that something may be overheating? Have you cleaned your fan/heat sink recently?
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11 Oct 2010, 21:59
Aubrey;
Post Count: 377
If it's overheating, wouldn't it do the same thing in safe mode? And it's overheated before and just shut off completely.
But no, I have not cleaned the fan recently. To be honest im not even sure how to do that.
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11 Oct 2010, 22:07
Aubrey;
Post Count: 377
Okay I jinxed myself because I was running safe mode and it froze on me. But I felt the entire thing over with my hands and nothing felt hot or even warm... It was only in for two or three minutes.
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11 Oct 2010, 22:23
Aubrey;
Post Count: 377
*only ON for two or three minutes
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11 Oct 2010, 22:25
Doc
Post Count: 507
Since overheating is not your prob, it is likely a software problem or a bug causing trouble that your scanners didn't pick up. I am betting on software issue though. Have you installed any new programs recently before that started happening? Something may have changed Windows system files which can cause a conflict that results in a system freeze/lockup. While there are MANY things that can do it, I am betting you have a corrupt file somewhere causing the trouble. Might be best to just back up any data you want to save and reinstall everything from a restore disk (if you have one... o.O). One thing I used to try, was going down the list of installed programs and look at the dates and for anything you don't recognize. PITA I know, but it can be helpful. Sometimes a program can update itself and be causing the issue. Might even be a windows update that is doing it. Check your recent updates (MS puts them out every tuesday) and google some of them. Might have been a driver update or something that is doing it. Ha... I could go on and on about possible reasons. :(
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11 Oct 2010, 22:30
Aubrey;
Post Count: 377
Yeah, I think it's probably a software thing. I haven't personally installed or updated anything before this happened, unless it's a regular update that happens automatically.
Anonymous Source suggested (on a comment in my diary) that it was the McAfee causing the problems, so I'm attempting to uninstall that.

I know I probably should do the entire restore, but that's not really an option until I can afford to get something on which to store my files. I have way too much stuff on here and nowhere to put it yet.
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12 Oct 2010, 06:34
Poetic Justice
Post Count: 229
Yeah, cleaning the heat sink can be kinda frustrating if you're not comfortable taking it apart. The only other thing I can think of (besides what everyone else has mentioned) is the CMOS battery, and it's probably not even related to that. The only reason it even comes to mind is because one time when I turned on my computer, it froze right on the splash screen (didn't even boot all the way up), and then almost EVERY time I tried to boot it after that, it froze in the same place. I had no idea what was going on, and my boyfriend told me to 'wiggle the CMOS battery'... I did, and it hasn't done it since.
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11 Oct 2010, 17:02
foreverglow
Post Count: 217
Try doing a system restore from a few days before.
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11 Oct 2010, 17:10
Aubrey;
Post Count: 377
Have done it twice- once from a couple days ago and when that didn't work I did one from over a week ago (sept 30)
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11 Oct 2010, 22:51
Aubrey;
Post Count: 377
Okay, well the computer appears to be working all right for the moment, but i definitely need to think about finding something on which to store my files.
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11 Oct 2010, 23:05
Aubrey;
Post Count: 377
Nevermind. It worked for about 10 min and froze again. I'm starting to think it's just too old. It's freezing in safe mode, too.
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12 Oct 2010, 02:37
ULT
Post Count: 1
Hey guys.. I'm not sure where to post this question but I was wondering how you customize your page with colours ect?
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12 Oct 2010, 02:58
crazybeautiful;
Post Count: 56
i'm pretty sure i have the same laptop. it freezes on me once in awhile too. i have no idea how to fix it :/
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